Refund Policy

1. Digital Products (3D Models, Data, etc.)

Due to the nature of the digital content (3D models, data, etc.) sold in our store, we do not accept returns or refunds after purchase and download.

However, we will respond individually only in the following cases:

If you are unable to download your purchased data correctly
If there is a serious defect in the product due to a problem on our side

If any of the above applies to you, please contact us via the inquiry page within 7 days of your purchase . We will review the details and take appropriate action (re-sending/replacing/refund, etc.).

2. Physical Products (Goods, etc.)

For physical products (products that require shipping), we follow the following policy:

■ Returns and cancellations due to customer convenience

As a general rule, we cannot accept returns, exchanges or cancellations in the following cases:

Customer reasons such as different image, wrong size, wrong order, etc.
Products that have been used, opened, or damaged or soiled by the customer
Items returned due to refusal to accept delivery, long-term absence, etc.

■ Initial defects, damage, and incorrect delivery

Please contact us via the inquiry page within 7 days of receiving the product. We will then confirm the details and offer an exchange or refund.

In this case, the shipping costs for returns and re-shipment will be borne by our store.

■ Refund method

In the event of a refund, the refund will be made in accordance with the payment method used at the time of purchase.

(*The number of days required for refund processing may vary depending on the payment method.)

Refund Policy (English)

1. Digital Products (3D models, data files, etc.)

Due to the nature of digital products, all sales of digital items (including 3D models and data files) are final. We do not offer refunds or exchanges once the purchase and download are completed.

However, we will provide support in the following cases:

If the purchased file cannot be downloaded properly
If there is a critical defect in the product caused by our store

If you experience any of the above issues, please contact us within 7 days of purchase via our contact page. We will review the issue and provide appropriate support (eg, re-delivery, replacement, or refund).

2.Physical Products (Merchandise, shipped items)

For physical products that require shipping, the following policy applies.

■ Returns / Cancellations for Customer Reasons

We generally do not accept returns, exchanges, or cancellations for reasons such as:

Change of mind, incorrect order, size issues, or preference differences
Items that have been used, opened, or damaged after delivery
Items returned due to refusal of delivery or long-term absence

■ Damaged / Defective Items or Wrong Items Received

If your item arrives damaged/defective, or if you received the wrong item, please contact us within 7 days of delivery via our contact page. After confirmation, we will offer a replacement or a refund.

In such cases, return/re-shipping costs will generally be covered by our store.